🔍 What’s New in Swiftchats v2.9.3?

This release focuses on intelligence, security, and performance, ensuring your chat system is always fast, reliable, and effective.

✅ AI Chatbot Integration (SwiftAI Assistant)

Introducing SwiftAI Assistant, a new AI-powered chatbot that handles common queries 24/7:

• Answers FAQs: “What are your business hours?”, “How do I reset my password?”
• Qualifies leads before routing to agents
• Learns from past conversations (optional training)
• Fully customizable via no-code flow builder

Reduces agent workload and improves response time — even after hours.

Runs on your server or via secure cloud API — your data stays yours.

✅ End-to-End Message Encryption (E2EE)

For industries requiring maximum privacy (healthcare, legal, finance):

• Messages encrypted client-side using AES-256
• Decrypted only on authorized agent devices
• Option to auto-delete chats after 7/30/90 days
• Compliant with GDPR, HIPAA, and CCPA

Perfect for sensitive conversations.

✅ Enhanced Offline & Pre-Chat Forms

Capture leads even when agents are offline:

• Smart form fields that adapt based on visitor behavior
• File upload support (e.g., screenshots, documents)
• GDPR-compliant consent checkboxes
• Auto-assign priority tags (e.g., “High-Intent”, “Support Request”)

No more missed opportunities.

✅ Visitor Behavior Tracking & Smart Triggers

Engage visitors at the right moment:

• Track pages viewed, time on site, scroll depth
• Trigger chat based on:
  • Exit intent
  • Cart abandonment
  • Specific URL (e.g., pricing page)
• Show personalized greetings: “Hi [Name], need help with checkout?”

Increases engagement by up to 40%.

✅ Performance & Loading Optimizations

• 35% faster widget load time (under 300ms)
• Lazy-loaded scripts to preserve Core Web Vitals
• Reduced memory usage on mobile devices
• Improved WebSocket stability for real-time sync

Now one of the lightest live chat solutions on the market.

✅ Agent Dashboard Upgrades

The admin panel now includes:

• Dark mode for reduced eye strain
• Team inbox with shared conversations
• Typing indicators & read receipts
• Canned responses with variables ({name}, {order_id})
• Chat tagging & search for better organization

Makes team collaboration smoother than ever.

✅ Improved API & Webhook Support

Deeper integration with your tech stack:

• New REST API endpoints for chat retrieval and user sync
• Webhooks for:
  • chat_started
  • message_received
  • ticket_created
• Sync with CRM, helpdesk, or email marketing tools (Zapier, Make, HubSpot)

Automate workflows and never miss a lead.

📊 Swiftchats v2.9.3 vs. Top Live Chat Competitors

✅ Winner: Swiftchats v2.9.3 – Only platform offering E2EE, self-hosting, AI, and open pricing in one package.

🛠️ Who Should Use Swiftchats v2.9.3?

🛍️ E-Commerce Stores

Reduce cart abandonment with exit-intent chat and instant support.

💼 SaaS & Tech Companies

Offer real-time onboarding and technical help.

🏥 Healthcare & Legal Firms

Secure, encrypted chat for patient/client consultations.

🏢 Agencies & Freelancers

Capture leads and respond instantly from one dashboard.

🧑‍💻 Developers & Dev Teams

Self-host for full control, or embed via CDN — your choice.